Hotels are 24/7 operations that rely heavily on information systems such as guest reservations, restaurant operations, key systems, accounting, membership, and more. Needless to say they need robust IT services that are highly available around the clock.
With ACS you will get the following to keep your operations running smoothly:
- 24/7 Support and Monitoring: ACS will monitor your systems and provide support 24/7.
- Employee Productivity: We improve your employee productivity by implementing systems that keep your employees off of non-business focused activities such as web surfing and games. We also keep your systems running optimally so your employees are efficient.
- Vendor Management: With so many different operations in one location, i.e. rooms, housekeeping, food and beverage, golf course, pool, conferences, weddings, etc. there are multiple systems from multiple vendors to make operations possible. We deal with the vendors and make their systems integrate with each other so you can focus on serving your guests.
- On-site Support and Emergency Calls: Some support is done remotely for fast response. Other times remote support is impossible. We are there to come onsite to fix those cut cables, broken plugs, equipment damaged by lightning or water damage, or anything else a remote support session wouldn’t be able to solve.
- Special Events and Operations: Any hotelier knows that there are times where operations have to adapt to a particular client, event, and/or occasions. Weddings, banquets, fundraisers, holidays, conferences, etc. sometimes require that normal operations be dynamic to meet those needs. Sometimes an extra point of sale is needed, a mobile point of sale, specific wireless requirements for a conference, a network connection for a wedding event, and other out of the ordinary IT situations are all things we handle and have a can-do attitude about.